Financial Support to Students, Statement by: David Lammy MP, Department for Business, Innovation and Skills
I am now clear that decisive action is required to change the service and that the key to this is strengthening the leadership of the Company and ensuring that the customer is at the heart of everything the Company does. The Chair of the Student Loans Company has confirmed that the senior management team of the Company will be strengthened and reorganised.
Includes a link to the Hopkin Report.
Head of Student Loans Company under pressure to resign
An independent inquiry into this year’s fiasco, which saw tens of thousands of students start term with no cash, blames the delays on “management indecision and over-optimism” as bosses failed to act when a new computer system collapsed this summer. When the problems became apparent it operated a shut doors policy, refusing to engage with student unions, universities or the press to explain the problems.