Librarians answer reference questions with text messages
For a student who doesn’t want to swing by the reference desk, there are plenty of other ways to ask a librarian a question—instant messaging, e-mail, a phone call. And now, on a growing number of campuses, students can ask questions with text messages. Oregon State University is among the institutions that have recently added “text a librarian” services. Though the university just implemented its service this month and has not advertised it much yet, librarians there say that they can already tell it will be well used.
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