An account of how mySociety used email as a customer support system

An account of how mySociety used email as a customer support system

This is something I should be bearing in mind, as we’re going through a little thing at work about help desk systems and how we can make better use of them.

Author: Terry Madeley

I work with student data and enjoy reading about art and design, data, education and technology.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s