Case studies on capturing executive email

Capturing Executive Email at the University of Michigan – Campus Case Studies
I found the first report helpful because even though the team was unsuccessful in selecting an email solution, they shared a detailed explanation of their experiences and lessons learned. The second report touches on a number of issues surrounding email management: auto-classification, user motivation and time available for categorization, training, and scalability.

Sounds like an uphill struggle all right. I’m finding it hard to visualise an email management system that will actually work as well as we want them to, without significant buy-in from the user. It’s not that we lack the self-discipline– well, no, it’s not just that we lack the self-discipline, there needs to be a considerable time-investment made by the user in actively managing all this—methodically, consistently, deliberately moving email out of their good-for-reading-and-sending-email system and into a good-for-storing-and-searching system.

I mean, we all have an hour and a half scheduled into our calendars every Friday afternoon for this, right? I can’t see how it all would work if not. Surely it’s up to us, the users, to get us out of this mess ourselves, rather than waiting for a technological solution?

Author: Terry Madeley

Works with student data and enjoys reading about art and design, data, education and technology.