I’m always wary of personal productivity blogs. I love the topic but they become just another thing to read when I should be working. But WorkSmart seems different, like it might actually be useful.
"But what about the people working behind those services, who are having to use systems which aren’t quite so delightfully designed with the user in mind? The systems and processes we are all engaged with on a daily basis when we are at work often suck, and make our jobs a lot harder than they need to be."