Most of the social media articles I share here are quite negative. I think it’s got a lot to answer for, in making us less social. But perhaps there are some pockets of positivity out there, as this Scientific American blog post explains.
The technology of kindness
People’s ability to connect is the glue that holds our culture together. By thinning out our interactions and splintering our media landscape, the Internet has taken away the common ground we need to understand one another. Each of us is becoming more confident about our own world just as it drifts farther from the worlds of others.
Diagnosing technology’s damaging effects is the first step toward reversing them. Harris co-founded the Center for Humane Technology to encourage developers and investors to build “regenerative,” rather than extractive, online platforms. The idea is that our capacity for empathy runs just as deep as our vanity, outrage or fear, and technology should highlight healthier forces.
Sites such as ChangeAView and 7 Cups can appear like oases of connection in a landscape bereft of it—exceptions that prove the rule. But what sets connected platforms apart is their break from common, antisocial online practices. They allow people to be vulnerable and visible to one another and reward them for listening rather than shouting. Other social media companies could follow suit: by reforming their incentive structures such that open-minded, positive posts rise more quickly or by facilitating longer, richer communication between users. But they must make progress on this mission intentionally and soon.
Perhaps there’s hope for them (and us) yet.